Haven guest guide

What to say when you meet your butlerThe “Gold Standard” Haven Butler Script

The first conversation with your butler sets the tone for the whole week. This simple script shows respect, gives clear direction, and builds a relationship that makes your service effortless from Day 1.

Make it yours

Fill these in and the script below updates. Then print it or copy it to your phone.
1
The opening

Introduce yourself warmly

Hi [Butler’s name], it’s so nice to meet you. We’re really looking forward to this sailing. I want to make sure we’re easy guests for you, so I thought I’d share how we like to enjoy our cruise and ask how you prefer to work.

(Pause. This shows respect and collaboration.)

2
The key line

Ask for their expertise

We love relaxed mornings, a well-stocked suite, and not having to think about logistics. If there’s anything you recommend guests ask for early in the week, I’d love your advice.

This line alone signals:

  • You respect their expertise
  • You want proactive service
  • You’re not demanding, but you are engaged
3
This is where the magic happens

Gently layer in your preferences

After the opening, add specifics for suite and daily comfort:

Could we keep the fridge stocked with sparkling water and diet soda?

Good to knowOwner’s Suites allow this. Standard Haven suites can be stocked with what’s in your drink package, typically juices, water and iced tea.

If possible, I love having coffee delivered around ___ AM.

Extra hangers and pillows would be wonderful.

4
The quiet power move (very important)

End the conversation like this

And please let me know the best way to reach you, and what makes your job easiest.

Why it worksButlers remember this. It’s rare, and it matters.

Tipping etiquette

Why it changes everything

You don’t need to be flashy, just intentional.

Best practice: tip early in the cruise (Day 1 or 2)

  • Even a modest early tip signals appreciation
  • You can tip again at the end
  • It sets up a relationship, not a transaction

This is just a thank-you to start the week. We really appreciate you.

Common mistakes

What not to do

Don’t wait until Day 5 to ask for help
Don’t say “We’re easy” and give no direction
Don’t only contact them when something goes wrong
Don’t treat them like room service. They’re your personal butler.
Take it with you

Your full script

Everything you’ll say, in order. Print it or copy it to your phone before you sail.

Hi [Butler’s name], it’s so nice to meet you. We’re really looking forward to this sailing.

I want to make sure we’re easy guests for you, so I thought I’d share how we like to enjoy our cruise and ask how you prefer to work.

We love relaxed mornings, a well-stocked suite, and not having to think about logistics. If there’s anything you recommend guests ask for early in the week, I’d love your advice.

Could we keep the fridge stocked with sparkling water and diet soda? If possible, I love having coffee delivered around ___ AM. Extra hangers and pillows would be wonderful.

And please let me know the best way to reach you, and what makes your job easiest.

Melody Laughlin

Want more Haven insider tips?

From choosing the right suite to making the most of every day onboard, I’ll help you plan a Haven cruise that feels effortless.

Melody Laughlin · Luxury Cruise Specialist · NCL Haven Specialist · Certified Alaska Expert

Email melody@cruisetravellers.com Search NCL Haven cruises ↗